FetchOpenClaws 回答更新日 Feb 26, 2026
How do I build a customer support bot with OpenClaw?
決定的な回答
Deploy an OpenClaw agent on FetchOpenClaws, upload your knowledge base (help docs, FAQs, past tickets), connect your support channels (email, chat, WhatsApp, Discord), configure escalation rules for complex issues, and go live. The agent handles 70% of routine tickets automatically and escalates the rest with full context.
カテゴリ: Automationシナリオ: A support team lead or founder who wants to automate first-line customer support while keeping human agents for complex cases.
ステップバイステップガイド
- 1Deploy a new OpenClaw agent on FetchOpenClaws and select the Customer Support template.
- 2Upload your knowledge base: help docs, FAQs, product guides, and past resolved tickets.
- 3Connect support channels: email inbox, live chat widget, or messaging platforms (WhatsApp, Discord, Slack).
- 4Configure auto-reply rules: which query types are answered automatically vs. escalated.
- 5Set escalation triggers: negative sentiment detected, unknown topic, VIP customer tag, or explicit human request.
- 6Test with sample tickets across different categories before going live.
- 7Monitor CSAT scores, resolution rate, and escalation rate from the analytics dashboard.
プロンプト例
Create a customer support agent for my SaaS product. It should answer billing, technical, and account questions from our help docs, and escalate to human agents for bug reports and cancellation requests.
よくある落とし穴
- Launching with a thin knowledge base — the agent cannot answer what it does not know
- Not configuring escalation — customers get stuck in an AI loop without human backup
- Not personalizing tone — a cold robotic voice damages customer perception
- Ignoring negative sentiment detection — frustrated customers need fast human escalation
よくある質問
ユーザーフィードバック
スタートアップ CTO
“回答ガイドが正しいデプロイ戦略の選択を助け、1時間以内にエージェントを稼働させました。”
DevOps エンジニア
“注意事項リストが本番障害を引き起こす設定ミスから救ってくれました。”
エージェンシーディレクター
“関連ツールリンクでこれらのページが実用的に — 一回のセッションで質問からデプロイまで。”