Automation更新日 Feb 26, 2026openclaw customer support
OpenClaw Customer Support for Service Automation
Resolve customer issues faster with AI. FetchOpenClaws deploys your OpenClaw agent as a customer support assistant that handles ticket triage, answers questions from your knowledge base, routes complex issues to the right team, and provides consistent support across email, chat, and messaging platforms.
対象ユーザー
Support teams, customer success managers, and businesses scaling customer service operations
ユースケース
Automate first-line customer support, reduce ticket resolution time, and maintain quality across all support channels
ワークフロー
4 ステップ · 5 機能チェック
ワークフロー
- 1Upload your knowledge base: help docs, FAQs, product guides, and past ticket resolutions.
- 2Connect your support channels: email, live chat widget, WhatsApp, Discord, or Slack.
- 3Configure escalation rules, response templates, and handoff triggers.
- 4Monitor resolution rates, customer satisfaction, and agent performance in the dashboard.
得られるもの
- 70% of support tickets resolved automatically without human intervention
- Average first response time reduced to under 10 seconds
- Consistent answer quality across all channels with knowledge base citations
- Support team focused on complex issues while AI handles routine inquiries
主な機能
- Automatic ticket triage with priority scoring and category assignment
- Knowledge base-powered answers with source citations for transparency
- Smart escalation routing based on issue complexity, sentiment, and topic
- Multi-channel support: email, live chat, WhatsApp, Discord, and Slack
- Customer sentiment analysis with satisfaction prediction and alert triggers
よくある質問
ユーザーフィードバック
本番環境でこのツールを使用しているチームからのフィードバック。