How do I build a customer support bot with OpenClaw?
Definitive Answer
Deploy an OpenClaw agent on FetchOpenClaws, upload your knowledge base (help docs, FAQs, past tickets), connect your support channels (email, chat, WhatsApp, Discord), configure escalation rules for complex issues, and go live. The agent handles 70% of routine tickets automatically and escalates the rest with full context.
Step-by-Step Guide
- 1Deploy a new OpenClaw agent on FetchOpenClaws and select the Customer Support template.
- 2Upload your knowledge base: help docs, FAQs, product guides, and past resolved tickets.
- 3Connect support channels: email inbox, live chat widget, or messaging platforms (WhatsApp, Discord, Slack).
- 4Configure auto-reply rules: which query types are answered automatically vs. escalated.
- 5Set escalation triggers: negative sentiment detected, unknown topic, VIP customer tag, or explicit human request.
- 6Test with sample tickets across different categories before going live.
- 7Monitor CSAT scores, resolution rate, and escalation rate from the analytics dashboard.
Example Prompt
Create a customer support agent for my SaaS product. It should answer billing, technical, and account questions from our help docs, and escalate to human agents for bug reports and cancellation requests.
Common Pitfalls
- Launching with a thin knowledge base — the agent cannot answer what it does not know
- Not configuring escalation — customers get stuck in an AI loop without human backup
- Not personalizing tone — a cold robotic voice damages customer perception
- Ignoring negative sentiment detection — frustrated customers need fast human escalation
FAQ
User Feedback
Startup CTO
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DevOps Engineer
“The pitfalls list saved me from common misconfigurations that would have caused production outages.”
Agency Director
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