AutomationUpdated Feb 26, 2026openclaw customer support
OpenClaw Customer Support for Service Automation
Resolve customer issues faster with AI. FetchOpenClaws deploys your OpenClaw agent as a customer support assistant that handles ticket triage, answers questions from your knowledge base, routes complex issues to the right team, and provides consistent support across email, chat, and messaging platforms.
Audience
Support teams, customer success managers, and businesses scaling customer service operations
Use Case
Automate first-line customer support, reduce ticket resolution time, and maintain quality across all support channels
Workflow
4 steps · 5 checks
Workflow
- 1Upload your knowledge base: help docs, FAQs, product guides, and past ticket resolutions.
- 2Connect your support channels: email, live chat widget, WhatsApp, Discord, or Slack.
- 3Configure escalation rules, response templates, and handoff triggers.
- 4Monitor resolution rates, customer satisfaction, and agent performance in the dashboard.
What You Get
- 70% of support tickets resolved automatically without human intervention
- Average first response time reduced to under 10 seconds
- Consistent answer quality across all channels with knowledge base citations
- Support team focused on complex issues while AI handles routine inquiries
Key Features
- Automatic ticket triage with priority scoring and category assignment
- Knowledge base-powered answers with source citations for transparency
- Smart escalation routing based on issue complexity, sentiment, and topic
- Multi-channel support: email, live chat, WhatsApp, Discord, and Slack
- Customer sentiment analysis with satisfaction prediction and alert triggers
Common Questions
User Feedback
Feedback from teams using this tool in production.